Project Name: Moving Company
Client Details: Home and Corporate moving company in UAE
- Customer satisfaction ranking was low due to poor service standards; primarily packaging materials used in moving jobs were cheaply sourced, resources were not trained properly and hence operational performance in customer service and brand reputation was on threat.
- Business graph were consistently indicating negative trends
- Offered annual packaging consultation and restructured the entire packaging model for the business
- Entire packaging materials were analyzed scientifically
- Strong and durable cartons were launched to handle multiple jobs with high performance
- Staffs were trained on using quality materials and monthly induction programs were implemented on customer happiness exercises
- Supported with operations with 24 hours packaging service
- Offered free storage and man powers which has helped the brand to save almost 6% of expense
- Currently the brand is known as the most demanding moving brand in UAE because of customer happiness reviews both online and offline
- Increased 7% operating profits.
- Created a positive brand perspective for the business across the targeted market
- Staffs motivation levels have raised to high extend as learning and development in moving industry was a new experience.
- Productivity of packers have improved to advanced levels and thus booked 15% higher operational performance